Privacy Policy

This Privacy Policy explains how Mind.wav, a brand owned and operated by Spectratickets Services Private Limited (“Company”, “we”, “us”, “our”), collects, uses, stores, shares and protects your personal information when you access or use our website mindwav.in and related services.

By using our website and services, you agree to the practices described in this Privacy Policy and our Terms of Use.

Who we are

Mind.wav is a music-focused platform providing:

  • Online and in-person music courses and training
  • Workshops and bootcamps
  • Studio and music production-related services
  • Digital downloads (such as presets, templates, audio packs and other digital products)

Mind.wav is a part of Spectratickets Services Private Limited, a company registered in India.companydetails+1

Registered Office:
Spectratickets Services Private Limited
HOUSE NO 7/98/23 F.NO.T2, ANGOD MAPUSA BARDEZ,
Mapusa, Bardez, North Goa – 403507, Goa, India.falconebiz+1

If you are accessing the website from outside India, you agree that your information may be processed and stored in India and/or other countries where our service providers operate.consently

Contact and Grievance Officer

For any questions regarding this Privacy Policy or your personal data, or to raise any concerns, you may contact:

Grievance Officer / Data Protection Contact
Name: Sunny Modi
Email: mindwav.india@gmail.com
Phone: +91 9820035003
Postal Address: Spectratickets Services Private Limited,
HOUSE NO 7/98/23 F.NO.T2, ANGOD MAPUSA BARDEZ, Mapusa, Bardez, North Goa – 403507, Goa, India.companydetails+2

We will use reasonable efforts to respond to your request or complaint within the timelines prescribed under applicable law.indiafilings+1

Scope and applicability

This Privacy Policy applies to:

  • Visitors to our website mindwav.in
  • Users who create an account on our website
  • Users who purchase or access digital downloads, courses, or services
  • Users who subscribe to our newsletter or marketing communications

By using the website, you confirm that you are permitted to use it under the laws of your country (including any age-related restrictions). If you are under the legal age in your jurisdiction, you should use the website only with the consent and supervision of a parent or legal guardian.consently

Information we collect

We only collect information that is necessary for providing our services and operating our business. The types of information we may collect include:

Information you provide to us

  • Contact details: Name, email address, phone number, and any information you provide when filling out forms (such as contact forms, enquiry forms, support requests).
  • Account information: Username, password, and other details when you create a user account on our website.
  • Purchase details: Products/services purchased, transaction-related information, billing information (handled through payment gateways), and order history.
  • Communications: Any information you share with us via email, contact forms, WhatsApp, SMS, or phone calls, including feedback, queries and support requests.

Information collected automatically

When you visit or use our website, certain information may be collected automatically through cookies and similar technologies, including:consently

  • IP address, browser type, device type, operating system
  • Date and time of access, pages viewed, links clicked, referring/exit pages
  • General location information (city, country) derived from IP address

This information is primarily collected through third-party analytics and tracking tools such as Google Analytics and Meta Pixel, which help us understand how users interact with our website and improve our services.consently

Information from third-party services

We may receive limited information about you from:

  • Payment gateways (such as PayPal, PayU) regarding your payment status, transaction ID and associated metadata (we do not store full card details).consently
  • Email marketing tools such as Mailchimp, including subscription status, email engagement metrics and preferences.consently

Cookies and tracking technologies

We use cookies and similar tracking technologies to:consently

  • Enable basic website functionality (e.g., login sessions)
  • Remember your preferences
  • Analyze website traffic and usage patterns
  • Support marketing and remarketing activities via tools like Google Analytics and Meta Pixel

By continuing to use the website, you consent to our use of cookies and similar technologies as described in this Privacy Policy.consently

Once implemented, our cookie banner or settings tool will allow you to learn more about the types of cookies used and manage your preferences to the extent technically and legally feasible.consently

How we use your information

We use your information for the following purposes:indiafilings+1

  • To provide and operate our services:
    • Processing your registrations, purchases and digital downloads
    • Managing user accounts and authentication
    • Delivering course content, digital products and related services
  • To communicate with you:
    • Responding to your enquiries and support requests
    • Sending transaction-related communications (such as purchase confirmations, receipts and updates)
    • Sending WhatsApp/SMS/email notifications related to your orders, classes or service updates
  • For marketing and promotions:
    • Sending newsletters, product updates, offers and promotional communications, subject to your consent where required by law
    • Running remarketing or targeted advertising campaigns using tools such as Meta Pixel and Google Analytics audiences
  • To improve our website and services:
    • Monitoring usage, analyzing trends, and improving website performance and user experience
    • Testing and developing new features, courses and offerings
  • For legal, compliance and security purposes:
    • Preventing fraud, misuse and unauthorized access
    • Complying with legal obligations, tax and accounting requirements
    • Enforcing our Terms of Use and other policies

Legal basis for processing (where applicable)

Where required by applicable law (for example, under the Digital Personal Data Protection Act, 2023 in India or foreign data protection laws), we process personal data based on one or more of the following legal bases:indiafilings+1

  • Your consent
  • Performance of a contract or to take steps at your request prior to entering into a contract
  • Compliance with legal obligations
  • Legitimate interests (such as running and improving our business, preventing fraud, and enhancing user experience), balanced against your rights and freedoms

Data sharing and disclosure

We do not sell your personal data. We only share your data in limited circumstances as described below, and only to the extent necessary:indiafilings+1

  • Service providers / processors:
    We may share data with trusted third-party service providers who help us operate our website and services, such as:
    • Payment gateways (e.g., PayPal, PayU) for processing payments
    • Email marketing platforms (e.g., Mailchimp) to manage email lists and send communications
    • Analytics and advertising partners (e.g., Google Analytics, Meta) for understanding usage and running marketing campaigns
  • Technical and infrastructure providers:
    Hosting providers, content delivery networks (CDNs), and security service providers that help us keep our website functional and secure.consently
  • Legal and compliance reasons:
    We may disclose your information if required by law, governmental request, court order, or to protect our legal rights, users, or the public.indiafilings+1

All such third parties are expected to process personal data in accordance with applicable laws and only for the purposes for which the data is shared.

International transfers of data

Because we use global service providers (including Google, Meta, Mailchimp, PayPal and others), your personal data may be transferred to and processed in countries other than India (for example, the United States or countries in the European Union).consently

By using our website and services and providing your information, you consent to such international transfers, subject to applicable legal protections and safeguards.consently

Data retention

Unless a different retention period is required by law, we generally retain your data for as long as necessary for the purposes for which it was collected and to support our business operations. In practice, this may mean that:consently

  • Account information and purchase records may be retained indefinitely (or as long as your account remains active and for a reasonable period thereafter) for legal, tax and accounting reasons.
  • Contact and communication records may be retained indefinitely for reference, support, and record-keeping.
  • Newsletter and marketing subscription data is retained until you unsubscribe or request deletion, subject to technical limitations and backup cycles.

We may anonymize or aggregate data so that it can no longer be associated with you, in which case we may use such information indefinitely without further notice.

Your rights and choices

Depending on the laws applicable in your jurisdiction, you may have certain rights regarding your personal data, including:indiafilings+1

  • The right to access the personal data we hold about you
  • The right to request correction or updating of inaccurate or incomplete data
  • The right to request deletion/erasure of your data, subject to legal and contractual limitations
  • The right to withdraw consent where processing is based on consent
  • The right to object to or restrict certain types of processing
  • The right to opt out of marketing communications

To exercise any of these rights, please contact our Grievance Officer at mindwav.india@gmail.com with sufficient information to identify you and your request.consently

We may need to verify your identity before responding. Certain requests may be denied or partially fulfilled where allowed or required by law (for example, where we must retain data for legal obligations).indiafilings+1

Email, SMS and WhatsApp communications

  • You may receive emails, SMS messages or WhatsApp messages from us for transactional and service-related purposes (e.g., purchase confirmations, reminders, important updates).
  • You may also receive marketing and promotional messages from us (subject to your consent where required).

You can opt out of marketing emails by using the “unsubscribe” link in our emails or by contacting us. Opting out of marketing communications does not affect transactional or service communications that are necessary for your use of our services.consently

Security of your information

We use reasonable technical and organizational measures to protect your personal data from unauthorized access, loss, misuse or alteration. These measures may include:consently

  • Use of secure servers and encryption where appropriate
  • Access controls and authentication for internal systems
  • Periodic review of our security practices

However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.consently

Third-party links

Our website may contain links to third-party websites, services or content that are not operated by us. We are not responsible for the privacy practices or content of such third parties. We encourage you to review the privacy policies of any third-party websites or services you visit.indiafilings

Children’s privacy

Our website and services may be accessed by users of different age groups. If you are under the legal age of majority in your jurisdiction, you should use the website only with the consent and supervision of a parent or legal guardian, and in compliance with the laws of your country.consently

We do not knowingly collect personal data from children in violation of applicable laws. If you believe that a child has provided us with personal data in a manner that violates applicable law, please contact our Grievance Officer and we will take appropriate steps.consently

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services or legal obligations.indiafilings+1

When we make changes, we will revise the “Last Updated” date at the top of this page. We encourage you to review this Privacy Policy periodically. Your continued use of the website after any changes signifies your acceptance of the updated Privacy Policy.

How to contact us

If you have any questions, concerns or complaints regarding this Privacy Policy or our data practices, please contact:

Grievance Officer / Data Protection Contact
Name: Sunny Modi
Email: mindwav.india@gmail.com
Phone: +91 9820035003
Address: Spectratickets Services Private Limited,
HOUSE NO 7/98/23 F.NO.T2, ANGOD MAPUSA BARDEZ, Mapusa, Bardez, North Goa – 403507, Goa, India.